Returns & Exchanges
We want you to be completely satisfied with your handcrafted Japanese home goods. If your purchase is not quite right, you may return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization and the correct warehouse address.
Prepare the Package
Carefully pack the items in their original Japanese artisanal packaging and protective wrapping to ensure they arrive back to us in pristine, resalable condition.
Ship the Item
Affix the provided shipping label or use a tracked courier service of your choice to send the package back to our distribution center.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing