Frequently Asked Questions
Everything you need to know about bringing Japanese craftsmanship into your home
How are your home products crafted?
All our items are authentic Japanese products, many of which are handcrafted by traditional artisans using centuries-old techniques passed down through generations.
Do you ship your home decor internationally?
Yes, we ship worldwide directly from Japan. We use premium couriers like DHL and FedEx to ensure your delicate home goods arrive safely and quickly.
How do I care for my handmade ceramics and lacquerware?
Each product comes with specific care instructions. Generally, we recommend hand-washing with mild soap and avoiding the microwave or dishwasher for items with gold leaf or natural lacquer finishes.
What is your return policy for home goods?
We offer a 30-day return policy for unused items in their original packaging. If an item arrives damaged due to shipping, please contact us immediately for a replacement or refund.
Are the items I see in stock and ready to ship?
Most items are in stock and ship within 2-3 business days. For 'Made to Order' artisanal pieces, the estimated production time is clearly listed on the product page.
Will I have to pay customs duties or taxes?
Import duties and taxes may apply depending on your country's regulations. These fees are the responsibility of the customer and are typically collected at the time of delivery.